JP Morgan buys health-care payments firm InstaMed in biggest acquisition since financial crisis

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Bill Marvin and Chris Seib (CTO and co-founder) action shot

Meagan Ebersole | JP Morgan Chase

J.P. Morgan Chase is buying medical payments technology firm InstaMed to push more deeply into the $3.5 trillion market for U.S. health-care spending.

The bank agreed Friday to purchase InstaMed, a Philadelphia-based company of about 300 employees that processed $94 billion in transactions last year, according to the two companies.

J.P. Morgan is paying more than $500 million for the business, making it the lender’s largest takeover since buying Bear Stearns and the bank assets of Washington Mutual in 2008, according to people with knowledge of the situation.

The move by the biggest U.S. bank shows that it views the fast-changing world of payments as a battleground worthy of aggressive wagers. When it comes to keeping pace with emerging technology in lending or investing, J.P. Morgan has typically partnered with fintech firms like OnDeck or used its own engineers to build solutions like the brokerage app YouInvest.

But payments, being transformed by global technology giants and surging due to the rise of e-commerce, offers a rare growth opportunity for banks. In fact, one of J.P. Morgan’s only other sizeable acquisitions of the past decade was its 2017 purchase of WePay, a competitor to PayPal and Stripe. (That year, J.P. Morgan also weighed a bid for Worldpay, a merchant acquirer, before a competitor bought it for $9.9 billion.)

So last year, J.P. Morgan surveyed the healthcare landscape for ways to ramp up investment, according to Takis Georgakopoulos, the bank’s head of wholesale payments. The decision was based on the vast size and complexity of the market: U.S. healthcare spending, pegged at $3.5 trillion in 2017, is projected to reach $6 trillion by 2027, according to the Centers for Medicare and Medicaid Services.

Network effects

“One of my favorite stats is approximately 90 percent of all health providers still use paper billing,” Georgakopoulos said in an interview. “What InstaMed has created is both the platform and the network that allows them to simplify and streamline payments across payers, providers and consumers across the ecosystem.”

InstaMed, founded in 2004 by Bill Marvin and Chris Seib, a pair of former Accenture consultants, automates medical billing with electronic rails for the delivery of healthcare information and payments. It connects those in the healthcare ecosystem involved in demanding payments, from hospitals to labs and urgent care clinics, with groups like insurers and HMOs that make payments.

An illustration: Instead of filling out paper forms at a hospital reception desk and later paying by paper check, a consumer can enter information via an InstaMed app and pay with a credit-card, and information flows between doctors, payers and users seamlessly.

Apart from its cloud-based platform, the company has created a network that many of the country’s healthcare providers, from large hospital groups to small doctor practices, have signed on to, as well as most U.S. health plan insurers.

Takis Georgakopoulos

Meagan Ebersole | JP Morgan Chase

“We obviously always look at whether we should build something or buy it,” Georgakopoulos said. “In this case, what InstaMed has done is not just the platform, but it’s also the network, which took them 15 years to build. We thought it would probably take us that long to build, and so it was kind of a unique opportunity.”

With this acquisition, J.P. Morgan will integrate itself into the technological underpinning of the labyrinthine U.S. healthcare system in a way that’s unusual for a bank.

The plan is to embed J.P. Morgan’s vast payments infrastructure into InstaMed to offer a complete solution to clients, Georgakopoulos said. The business will sit within his wholesale payments division, which moves $6 trillion a day for corporations around the world. The bank will also offer InstaMed to its entire universe of clients, from huge corporations to smaller businesses, and potentially integrate it with its Chase bill paying apps, he said.

“The idea is, you take their platform and our payments expertise and you bring it together as one package to our customers,” Georgakopoulos said.

Separate from Haven

While InstaMed has lofty aspirations of improving users’ experiences and bringing down costs in American healthcare, the effort is completely separate from Haven, the joint venture formed last year by J.P. Morgan, Amazon and Berkshire Hathaway. That effort is a non-profit charged with reducing costs for the companies’ 1.2 million employees.

InstaMed will continue to be run by CEO Bill Marvin out of Philadelphia and there are no plans to change its branding, Georgakopoulos said. The firm is growing rapidly. InstaMed processed $94 billion in healthcare payments last year, more than doubling its volume in three years.

“We’re a mission-driven company, we’re out to really have a big impact on health care,” Marvin said in a telephone interview. “We’re really excited about combining the technologies and talent that we have with the scale and resources of J.P. Morgan. We know they share our desire to impact healthcare, and it really made this decision easy.”

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